We, at GP are committed to provide quality Ground Handling Services that conform to our clients’ obligation as well as to meet all applicable Regulatory requirements and strengthen our position as a quality conscious company. Our pledge is to provide quality services through a customer driven, service – oriented, skilled and discipline team. To meet this commitment, the company will continue updating the skills of its employees through continuous training, acquisition of new technology and regular re-evaluation of its quality management systems.
Quality assurance is involved in customer service, especially with a business development, so defects can be reviewed. QA can refine user scenarios to better match “real” behavior. Our major phase of quality assurance is to perform an analysis of the event, review the success of the changes, redesigns, and lesson learnt, etc. What could be made more efficient? Which processes could be smoothed out? Quality Assurance Department is always standing by to Customer inputs and their valuable suggestions.
To become the leader and a key actor of the global market in the ground handling services industry.
Mission: To provide services for the global airline companies who are our principal customers to the best extent and to add value for all our partners in every field of our services with a secure, high quality and innovative service concept.